退貨

  • We accept returns up to 14 days after delivery of the item(s).
  • Returned items should be received back to us in the condition they were delivered, unworn and in the original packaging.
  • Any items that have been customized are deemed unfit for return and will be denied.
  • Refunds will be issued within 30 days upon receipt of items back into our warehouse and will be issued back to the original payment method.
  • Please note the cost of returning items will be the responsibility of the customer.
  • Enginehawk has the authority to deny any returns which our team deems as non returnable, in this instance the goods would be returned back to the sender.

Exchanges

  • At Enginehawk we strive to make sure you are delighted with every purchase. Occasionally however we know there are some instances where an exchange is needed. If this is the case please contact us within 14 days of receiving your order.
  • You can exchange your item(s) if you are unhappy with the design or if it does not fit correctly.
  • Exchanges are made subject to the availability of alternative goods and at the discretion of Enginehawk.
  • Only return items you wish to exchange. Remove any items which have been purchased separately before sending back to us (Shockwave, Pinlock, upgraded Visors / Lenses).
  • Please note the cost of returning items will be the responsibility of the customer.
  • Enginehawk has the authority to deny any returns which are our teams as non returnable, this would result in the exchange being denied and the goods being returned back to you.

Faulty / Defective Items

  • In the unlikely event of you receiving defective or faulty goods please contact us within 14 days of receiving your order at info@ruroc.com.
  • Upon the confirmation of faulty / defective item(s), we will provide a return label covering the cost of the item(s).

Cancellations

  • You can cancel your order at any time up until the point your order it is dispatched.
  • If you wish to cancel your order after this time you will need to follow our return process.
  • Refunds will be issued within 30 days upon receipt of items back into our warehouse and will be issued back to the original payment method.

聯絡

In order for you to begin the return process please contact Enginehawk using the link below.

Contact Us Download Returns Form
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